ace999 Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and ace999 ("ace999", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://ace999.vip ("Platform"). These Terms govern all aspects of your use of the Platform, including but not limited to account registration, deposits, withdrawals, sports betting, casino gaming, slots, bonuses, promotions, and all other services offered by ace999.

ace999 is committed to providing a safe, fair, and transparent gaming environment for all eligible players in Bangladesh. These Terms exist to protect both the player and the integrity of the platform. We encourage all players to read these Terms carefully and in full before using any service offered by ace999.

References to "Platform" in these Terms include the ace999 website accessible via any browser, as well as any future mobile-optimised version or browser-based application operated by ace999.

2. Eligibility

Access to and use of the ace999 Platform is strictly subject to the following eligibility requirements:

• You must be at least 18 years of age. The ace999 Platform is not available to individuals under 18 years of age under any circumstances. ace999 takes this requirement seriously and enforces it at the point of registration, during identity verification, and at the point of withdrawal.
• You must be a natural person acting in your own individual capacity. Corporate entities, trusts, and syndicates are not permitted to hold accounts on the Platform.
• You must not be a current employee, contractor, director, or immediate family member of an employee or contractor of ace999 or any of its technology or game-supply partners.
• You must not be self-excluded from the Platform or subject to any exclusion order from any gaming regulatory authority.
• You must ensure that your use of the Platform does not violate any laws applicable to you in your jurisdiction.

ace999 reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory documentation within the timeframe specified by ace999 will result in account suspension and, where applicable, forfeiture of any bonus funds held in the account at the time of suspension.

3. Account Registration

To access the full range of services on the ace999 Platform, you must register a personal account. The following conditions apply to account registration and ongoing account maintenance:

• One account per person: Each individual is permitted to hold only one registered account on the Platform. Operating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — constitutes a material breach of these Terms and will result in the closure of all associated accounts.
• Accurate information: You must provide truthful, accurate, and complete information at the point of registration and must update your account details promptly if any information changes. ace999 is not responsible for any loss arising from your failure to keep your account information current.
• Verification: ace999 may require you to verify your identity, age, and payment method before processing any withdrawal. Acceptable verification documents include a valid national identity card, passport, or driving licence. ace999 may also request a utility bill or bank statement as proof of address.
• Account security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. ace999 will never request your password via email, telephone, or live chat.
• Inactive accounts: An account that has not recorded any login activity for a period of 12 consecutive months may be classified as dormant. ace999 reserves the right to close dormant accounts after providing reasonable notice to the registered email address.

4. Deposits and Withdrawals

All financial transactions on the ace999 Platform are conducted in Bangladeshi Taka (BDT). The following terms apply to all deposits and withdrawals:

• Supported payment methods: ace999 currently accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The availability of specific payment methods may vary and is subject to change without prior notice.
• Minimum deposit: The minimum single deposit amount is ৳500. Deposits below this threshold may be declined automatically by the payment processing system.
• Withdrawal eligibility: Withdrawals are only available to players whose accounts have been fully verified in accordance with Section 3 above. ace999 targets withdrawal processing within 15 to 60 minutes for verified accounts, subject to the payment provider's own processing times.
• Fees: ace999 does not charge any fee on deposits or withdrawals. Standard transaction fees charged by your mobile wallet provider (bKash, Nagad, Rocket, etc.) or bank are outside of ace999's control and are borne by the player.
• Source of funds: You may only deposit funds from payment accounts that are registered in your own name. Third-party payments are strictly prohibited. ace999 reserves the right to reverse any deposit identified as originating from a payment account not registered to the account holder.
• Withdrawal to original payment method: ace999 applies a return-to-source policy for withdrawals wherever technically possible. Funds deposited via bKash will generally be returned to the same bKash number. This policy exists to prevent financial fraud and money laundering.
• Wagering requirement prior to withdrawal: Funds deposited to claim a welcome bonus or any other promotional offer may be subject to a minimum turnover requirement before withdrawal is permitted. The specific wagering requirement applicable to each offer is stated in the relevant bonus terms at the point of claim.

5. Betting Rules

The following general rules apply to all sports betting activity on the ace999 Platform, including cricket, football, kabaddi, and all other markets offered from time to time:

• All bets are accepted subject to the odds and market rules displayed on the Platform at the time the bet is placed. Once a bet has been confirmed and a bet receipt issued, it is binding and cannot be cancelled by the player except where explicitly permitted under the specific market rules.
• ace999 reserves the right to void any bet placed on an event that is subsequently cancelled, postponed, or abandoned without a result being declared, in accordance with the specific sport rules applicable to that market.
• In the event of a technical error affecting the display of odds, ace999 reserves the right to void affected bets and refund the stake to the player's account. ace999 is not obligated to honour bets placed at manifestly incorrect odds resulting from a technical fault.
• Live in-play betting markets are suspended automatically during key moments of play (wickets, goals, timeouts). Bets submitted during a suspension period will be declined. ace999 accepts no liability for internet connectivity issues that may affect a player's ability to place or manage in-play bets.
• The maximum payout on any single bet or accumulator is subject to limits specified within each market. ace999 reserves the right to limit the stake or payout available to any individual player at its sole discretion.
• Match-fixing, spot-fixing, or any attempt to bet on the basis of inside information or the manipulation of a sporting event is a criminal matter and will be reported to the relevant authorities. Any account found to have engaged in or facilitated such activity will be immediately suspended and all associated funds frozen pending investigation.

6. Casino and Slots

The ace999 casino and slots section is powered by certified third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. The following terms apply to all casino and slots gameplay:

• All game outcomes in the slots and RNG table games sections are determined by certified random number generator (RNG) systems. The RNG systems used by ace999's game providers are independently tested and certified by recognised third-party laboratories to ensure genuine randomness and fairness.
• Live casino games (including live baccarat, live roulette, live blackjack, and live game shows) are hosted by professional dealers in certified studio environments. Game results are final once the dealing round or spin cycle is completed. No dispute on the basis of subjective dissatisfaction with a result will be entertained.
• Minimum and maximum stake limits for each game are displayed within the game interface. Players are responsible for reviewing these limits before commencing play.
• In the event of a disconnection during a live casino or slots game session, ace999 will apply a disconnection policy appropriate to the game type. For RNG slots, any round that was in progress at the time of disconnection will be completed automatically and the result credited or debited to the account accordingly. For live dealer games, the result will be determined by the dealer's actions in accordance with the rules of the game.
• ace999 accepts no liability for losses incurred as a result of the player's own internet connectivity issues, device performance, or browser incompatibility.

7. Bonuses and Promotions

ace999 offers a range of bonuses and promotional offers to eligible players from time to time. All offers are subject to the following general terms, in addition to any specific terms communicated at the point of each individual offer:

• Bonuses are available to players who meet the eligibility criteria stated for each offer. Unless otherwise specified, bonuses are available to one account per person, per household, per device, and per IP address.
• All bonuses are subject to a wagering requirement. The wagering requirement specifies the total amount of bets that must be placed using the bonus funds (or a combination of deposit and bonus funds, as specified) before any winnings derived from the bonus can be withdrawn. Wagering requirements for each offer are stated at the point of claim and range from 10x to 40x depending on the offer type.
• Bonus funds may only be used on eligible games and markets as specified in the individual offer terms. Using bonus funds on excluded games or markets will not count towards the wagering requirement.
• ace999 reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice, subject to not adversely affecting any offer that has already been claimed and is actively being wagered through by the player.
• Any attempt to abuse ace999's bonus system — including but not limited to creating multiple accounts to claim the same offer, using bonus funds in a manner designed to exploit a guaranteed mathematical edge, or engaging in arbitrage betting with bonus funds — will result in the forfeiture of all bonus funds and associated winnings, and may result in permanent account closure.

8. Responsible Gaming

ace999 is committed to promoting responsible gambling among all players on the Platform. The following responsible gaming commitments and tools are available to all registered players:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits from the account dashboard. Once a deposit limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a 24-hour cooling-off period before the increase becomes active.
• Session time reminders: Players may activate session time alerts that notify them when they have been logged in and actively playing for a specified duration.
• Cooling-off period: Players who wish to take a short break from gambling may apply a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, the account remains open but betting and casino access is suspended.
• Self-exclusion: Players who feel their gambling is becoming a problem may request permanent self-exclusion by contacting ace999 support at [email protected]. Self-exclusion takes effect within 24 hours of the request being confirmed and cannot be reversed for a minimum period of six months.
• For further guidance on responsible gaming tools and external support resources, please visit our Responsible Gaming page.

9. Prohibited Conduct

The following conduct is strictly prohibited on the ace999 Platform and will result in immediate account suspension, forfeiture of funds, and where appropriate, reporting to relevant law enforcement authorities:

• Registering more than one account on the Platform under any name or identity.
• Providing false, misleading, or fraudulent registration information.
• Using the Platform while under the age of 18.
• Using third-party payment methods not registered in your own name.
• Attempting to launder funds through the Platform.
• Engaging in match-fixing, spot-fixing, or betting on the basis of inside information.
• Using automated betting software, bots, scripts, or any form of artificial intelligence to place bets or interact with the Platform without human input.
• Exploiting software bugs, errors in displayed odds, or technical vulnerabilities for financial gain.
• Engaging in collusion with other players in poker, live casino, or any other multi-player game format.
• Engaging in abusive, threatening, discriminatory, or harassing conduct towards ace999 staff or other players.

10. Intellectual Property

All content on the ace999 Platform — including but not limited to the ace999 brand name and logo, website design and layout, text, graphics, game interfaces, software, and data — is the intellectual property of ace999 or its licensed game and content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the Platform without the prior written consent of ace999.

11. Limitation of Liability

To the fullest extent permitted by applicable law, ace999 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, or loss of opportunity, even if ace999 has been advised of the possibility of such damages.

ace999's total aggregate liability to you in connection with any single event or series of related events shall not exceed the total net deposits made by you to your ace999 account in the 12-month period immediately preceding the date on which the relevant claim arose.

ace999 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You are responsible for ensuring that your device and internet connection are suitable for accessing the Platform.

12. Privacy

ace999 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account on the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy. ace999 implements industry-standard SSL encryption and data security measures to protect your personal and financial information.

13. Amendments to These Terms

ace999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, ace999 will provide reasonable notice by posting a notice on the Platform homepage or by sending an email to the address registered on your account. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any amended Terms, you must cease using the Platform immediately and contact support to close your account.

14. Contact and Complaints

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your account, please contact the ace999 support team:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Response time: ace999 targets an initial response to all email enquiries within 4 hours

Complaints will be acknowledged within 24 hours and investigated within 5 business days. ace999 is committed to resolving all player disputes fairly, transparently, and in accordance with these Terms.